Recently, I've been helping a client roll out an implementation of a new Helpdesk tool for tracking support calls. Rather than install the software locally on everyone's individual computers, we've installed it on a server, and we're using RDP (Remote Desktop) to connect to the server.
I've written a user guide about our process, but I've also been providing support for a group in our division, including many people who've never used RDP before. Some people work in the office and need to use ...
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For new technical writers
Making the most of reviews and critiques
If there's one thing new technical writers can struggle with, it's accepting critical feedback from reviewers.
When you've labored over a piece of writing, done your best to provide accurate information, kept your end-user in mind, and thought about the document design, it can be difficult to hear that you've made mistakes or the customer wants something different.
One of my first assignments as a technical writer was to create a setup poster for a printer. Having a particular love of symm...
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Breaking into the field of technical writing
You've decided you want to be a technical writer!
Everyone tells you how good your writing is, and you have an English degree or a journalism background. But how do you land that first job?
It seems like more and more often, people are turning to technical writing after they have worked in another career. Which means getting a technical writing job is not as straightforward as it is when you come out of school with a degree in technical writing, land an internship, and progress from there....
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