As a technical writer, I love learning new tools. In this case, I'm implementing a pilot project using a Confluence wiki. Until now, all our technical documents have been Word and CHM help files. And we've delivered these to our customers as links on a static web page. This method made it easy for lots of folks to contribute to the documentation, but it also had a number of downsides. These were the things I wanted to address if we changed to a different system: Global searching across...